Privacy Policy
1. General Provisions
This Privacy Policy explains how our website collects, uses, stores, and protects personal information of users in compliance with applicable laws of the United Arab Emirates (UAE) and international standards, including the General Data Protection Regulation (GDPR). By accessing and using our website, users agree to the terms described in this Privacy Policy. The website administration is committed to maintaining transparency, fairness, and legality in the processing of personal data. The provisions outlined herein apply to all visitors, registered users, and clients of the website.
2. Information We Collect
Our website may collect various categories of personal information from users, including but not limited to identification data (such as name), contact details (such as email and mobile number), payment details for transaction purposes, and technical data such as IP addresses, device identifiers, and browser information. We may also collect usage data, including information about browsing history, pages visited, and interactions with website services. In some cases, we may request additional information necessary to comply with UAE financial regulations, legal requirements, or to ensure the integrity of transactions.
3. How We Use Information
The information collected is used strictly for legitimate purposes, including to provide commission-free mobile recharge services, verify user identity, process payments, ensure transaction security, improve website functionality, and personalize user experience. We may also use personal data to send important service-related updates, policy changes, or promotional information when users have provided explicit consent. Data is processed in accordance with the principle of data minimization, ensuring that only information necessary for the intended purpose is collected and used.
4. Data Protection and Retention Period
We implement strict administrative, technical, and organizational measures to protect user data against unauthorized access, disclosure, alteration, or destruction. Security measures include encryption, secure servers, and access restrictions. Personal data will only be stored for as long as necessary to fulfill contractual obligations, legal requirements, or business purposes. In most cases, transactional data will be retained for a period required by UAE regulations and accounting standards. After the expiration of retention periods, data will be securely deleted or anonymized.
5. Transfer of Data to Third Parties
We do not sell, rent, or lease user data to third parties. However, data may be shared with trusted service providers who assist us in delivering services, including payment processors, telecommunications providers, and IT support vendors. Such third parties are contractually bound to comply with strict confidentiality and security requirements. Data transfers outside the UAE will only occur where adequate safeguards are in place in line with GDPR standards, ensuring an equivalent level of data protection.
6. Use of Cookies
Our website uses cookies and similar technologies to enhance user experience, improve functionality, and analyze traffic. Cookies may store user preferences, session identifiers, or authentication tokens. Some cookies are essential for website operation, while others are optional and may be used for analytical or marketing purposes. Users can manage or disable cookies through their browser settings, although certain features of the website may become unavailable if cookies are disabled.
7. User Rights
In accordance with UAE law and GDPR, users have the right to access, correct, or update their personal information. Users also have the right to request data deletion, restrict processing, object to certain types of data use, and request data portability. To exercise these rights, users must submit a request through the designated channel provided on the website. Requests will be reviewed and addressed within the legally required timeframe, ensuring compliance with applicable data protection standards.
8. Changes to the Policy
The website administration reserves the right to update or amend this Privacy Policy at any time to reflect changes in services, applicable laws, or regulatory requirements. Any modifications will be published on this page with a revised effective date. Users are encouraged to review the Privacy Policy periodically to remain informed about how their information is collected and used. Continued use of the website constitutes acceptance of any modifications.
9. User Consent
By accessing and using our website, users confirm that they have read, understood, and agreed to this Privacy Policy. Users provide explicit consent for the collection, processing, and storage of their data in accordance with the terms set forth herein. Consent may be withdrawn at any time, subject to legal and contractual restrictions, by notifying the website administration through the official communication channel.
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📍 Latifa Tower, Sheikh Zayed Road, Trade Centre, Dubai, UAE
📞 +971 4 883 0923